Re: [T3] Troubleshooting Website

[Jens Vagelpohl <jens@dataflake.org>]

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On Monday, Jun 2, 2003, at 09:22 US/Eastern, Greg Merritt wrote:
> 	Most everything above has been discussed on the list at least once. 
> ;)  A first draft at some of these topics could be produced by pasting 
> together or synthesizing list threads.

as a suggestion from the software world, a FAQ system that allows 
quicky entry of question/answers could be a great way to "grow" content 
quickly by taking it from the mailing list as a typical topic flows by.


> 	I think that the biggest portion of this task is not so much 
> technical, but rather coordinating the efforts of contributors. 
> Another approach might therefore be to develop documentation by using 
> a tool that allows listees to edit documentation on-line -- maybe 
> something like a WikiWiki Web (http://c2.com/cgi/wiki) or maybe a 
> little more structured.

we use wikis internally in our company for documentation and i have to 
say as a user that i cannot stand them. i call them "content mass 
graves" because they are very unstructured and it is hard to find what 
you are really looking for. on the other hand they do make it very easy 
for the administrator to put content in. i think wikis are great if the 
"body" of content you are trying to capture is not large *and* control 
is centralized. centralized control in this case means that people 
should be able to edit content online, but only the admin can add or 
remove pages.

jens

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