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On Mon, 2003-04-14 at 23:38, Greg Merritt wrote: > >them many times, but the staff seems less and less helpful everytime I call. > It's been a while since I've called them, but I got one of > the brothers on the phone once... Steve? ...and he was terribly > polite and very helpful. Other calls taken by other staff were > considerably less so. I don't think I've ever had a good B&S experience. I've called a few times - the first, they *wouldn't* ship body panels. The second I called about something (I forget what) and I was told they needed to call me back. They didn't. This last time (about two weeks ago) was for carb rebuild kits for my squareback. First, they say they 'should be getting them on friday...we'll give you a call and let you know and get them shipped right out'. Of course, they didn't call. I call first thing on monday and ask about them - yeah, they got them. I ask them if they shipped them on friday. No. I tell them my car is disabled waiting for these kits - can they PLEASE overnight them today? "Uh. I don't know if we can /overnight/ stuff." ?!?! I ask him to please check and please send them out as soon as possible by the fastest means possible. I'll pay whatever markup, I don't care. The parts arrive on Friday at 3p. Nice. -- jeff vier 1967 Squareback - daily driver - midwest car getting healthier slowly 1969 Bug - street racer from California boinger@qamail.transora.com ------------------------------------------------------------------- List info at http://www.vwtype3.org/list | mailto:gregm@vwtype3.org