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Dear Greg Merritt, In our continuing efforts to provide a more reliable and secure email service, Cedant upgraded our primary email server hardware and software on Friday (11/15/02) between 8 and 11 pm. Although there was no downtime as a result of the upgrade, there are several items that affect only those clients who use web mail to store email. The new server will not contain stored or saved web email messages. If you need access to these emails, you can access the old web server in the following way: Log into web mail via http://mail2.cedant.com (using your normal email address and password). This will allow you to read your saved web email. If you need to retrieve these messages, this can be done in one of two ways: 1. Use POP email software such as MS Outlook to connect to the old server and download your email messages to your computer. The POP server you would use is mail2.cedant.com. 2. We can transfer the contents of your email account on the old server to the new server if needed. Please submit a request at http://cedant.com/support/forms/transfer_mail.html. Please allow 24-48 hours for this to be completed. Please retrieve this any stored email asap as the old email server will only be available through next week. We apologize for any inconvenience this may cause. We expect this new server to provide more reliable and secure email service to our clients. If you have any questions, please contact support@cedant.com Thank You, Cedanty Support Staff