[T3] ATTN: Keith Pyle (was Fwd: Re: mailing lists down!)

[Greg Merritt <gregm@vwtype3.org>]

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Keith,

	Here is the history of correspondence.  This message that I'm 
forwarding was sent yesterday via your Web-based e-mail (i.e., 
mail.vwtype3.org).  If support didn't get it, then your mail server 
is *really* screwed up.  I'll just assume that your colleagues did 
receive it and are working on it, and that it's just a new issue to 
you.

	Oh!  I've just checked, and I see this morning that it's up. 
Do you guys know why it was down???  I also wrote you guys last 
night, letting you know that the "archiving and digest" had 
mysteriously changed to "disabled", so I re-enabled it.  (NO, I did 
not change it to "disabled".)

	Please write back to let me know if somebody actually fixed 
this problem, or whether you have no clue as to why this happened, or 
if perhaps your server changing "archiving and digest" to "disabled" 
against my wishes actually could have caused the whole list to shut 
down.

	I must say, though, that it's been pretty frustrating -- when 
the list went down about two days ago, I wrote to support and was 
basically blown off (see below; this has actually happened several 
times since the move, and is really annoying).  I wrote again, and 
was asked for more details, which I provided.  I wrote again last 
night, Keith, and the issue seemed brand-new to you.  *Very* 
frustrating.

	Please reply, letting me know what you know about how my list 
(type3@vwtype3.org) started working again, so that we an all do what 
we can to prevent this from happening again.

Frustrated customer awaiting your informed reply,
-Greg Merritt


> From: <gregm@vwtype3.org>
> Subject: Re: mailing lists down!
> To: Cedant Web Hosting <support@cedant.com>
> Cc: jadney@vwtype3.org, gregm@vwtype3.org
> Date: Thu, 27 Jun 2002 12:07:56 -0700
>
> Mail sent to the list does not get sent out to any
> subscribers.
>
> No bounce messages are returned to senders.
>
> No digests are being sent.
>
> When I log in to "admin-type3@vwtype3.org", and click on
> the "type3" mailbox, no new posts appear, even though many
> have been sent.
>
> Subscription requests, unsubscription requests, and mode
> changes are not registered.
>
> It's not just funky or irregular, but just totally shut
> down, plain and simple.
>
> Totally, totally broken, with no errors anywhere.  Messages
> to type3@vwtype3.org, type3-on@vwtype3.org,
> type3-off@vwtype3.org, etc., just totally disappear.  The
> problem began yesterday morning, 6/26/2002.
>
> Please fix!!!!!!!!
>
> If there is anything unclear in what I've written, please
> ask specific questions.
>
> -Greg Merritt
>
> On Thu, 27 Jun 2002 11:47:55 -0700
>  Cedant Web Hosting <support@cedant.com> wrote:
> >  Hi Greg,
> >
> >  What sort of failures are you getting with the mailing
> >  list? Please elaborate.  There is no global problem with
> >  them that we are aware of.
> >
> >  Best
> >
> >  --
> >  Ron Pritchard
> >  Cedant Web Hosting
> >  support@cedant.com
> >
> >
> >  On Thu, 27 Jun 2002 00:33:05 -0700
> >  Greg Merritt <gregm@vwtype3.org> wrote:
> >
> >
> >   Hello,
> >
> >   	I found no real service interruption to my POP boxes
> >  during
> >   the day today.  However, the mailing lists are still
> >  totally broken.
> >
> >   	Is this consistent with the trouble you describe below?
> >   I
> >   fail to see how general mail delivery troubles with my
> >  domain would
> >   allow POP messages to be delivered, but have the mailing
> >  list fail
> >   completely.
> >
> >   	Are you *sure* there is nothing wrong with the lists?
> >
> >   -Greg Merritt
> >
> >   At 8:17 PM -0700 6/26/02, Cedant Web Hosting wrote:
> >   Our mail server had some issues earlier this morning;
> >  these issues
> >   have been corrected and mail normal mail service should
> >  resume
> >   shortly - messages which were sent during the morning
> >  should begin to
> >   arrive over the next 4-8 hours.
> >   You may still experience some timeout errors as service
> >  returns to
> >   normal but overall access should gradually improve until
> >  it returns
> >   to normal.
> >
> >
> >
> >   At 07:14 PM 6/26/02, you wrote:
> >
> >   	Now the mailing lists are down!  My domain is
> >  vwtype3.org.
> >   Lists include 'type3@vwtype3.org' and 'ht@vwtype3.org'.
> >   (The latter
> >   is for testing.)
> >
> >   	We haven't been able to get a post through for 9 or 10
> >  hours.
> >   Will you fix them soon?
> >
> >   -Greg Merritt
> >
> >
> >
> >   Thank You
> >   Kurt Stauffacher
> >   Cedant Web Hosting
> >   support@cedant.com
> >
> >   Be sure to visit our online Technical Support Pages for
> >  answers to
> >   many commonly asked questions:
> >  http://www.cedant.com/support/
> >
> >   Please include your domain name with all support
> >  requests.

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