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> ISP West rep assured me of two things: > > 1) My order would be sent regular mail > 2) The declared value of the package would be $25 or less > The $20 was probably fairer than them being fined by the Canadian authorities for mis-declaration of value. I don't see how you can expect a company to commit an offence on your behalf. I think you have an issue with ISP West about the over-declaration of the value, if the extra payment you had to make was a % of the value rather than a flat rate (eg up to $100). It might be worth checking with customs or whoever charged you. If it was 20%, you should be entitled to the balance back from ISP West, or less likely the customs people in Canada. As far as 'regular' post is concerned, I think that's a useful lesson learned. Spell it out clearly in simple words next time. Dave. UK VW Type 3 & 4 Club http://www.hallvw.clara.co.uk/ ------ ------------------------------------------------------------------- Search old messages on the Web! Visit http://www.vwtype3.org/list/