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I ordered a set of Rocker panel clips from Kustom 1 and found them to be very helpfull. A person on this list found the clips there and this was the only place I found that had them. They were not even advertised in their catalog. I talked to the salsman who told me that the owner is a type iii lover and had a stash of t3 parts. While I don't know enough about your situation to defend the company I dont see $11 shipping for a muffler all that unreasonable. If it was shipped COD UPS tacks on a $5 charge to collect the money for the shipper. This might be where the extra 5 dollars came in. As for handeling charges, I use to run a mailorder business and the costs of shipping cartons, tubes, lables bubblepack, etc is not cheap. You either have to raise the price of the stuff you are selling or charge a handeling fee to cover these costs. I am also sure that Kustom 1 didn't manufacture the muffler. If it is of poor quality Kustom 1 should do something to make it right. If they won't, I would find out who the manufactuter was and give them a call to complain also. Just my 2 cents Dana Hall 65 Notch Sunroof 77 Beetle 78 Bus ------------------------------------------------------------------- Search old messages on the Web! Visit http://www.vwtype3.org/list/