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Frustrated customer awaiting your informed reply, -Greg Merritt
From: <email@example.com> Subject: Re: mailing lists down! To: Cedant Web Hosting <firstname.lastname@example.org> Cc: email@example.com, firstname.lastname@example.org Date: Thu, 27 Jun 2002 12:07:56 -0700
Mail sent to the list does not get sent out to any subscribers.
No bounce messages are returned to senders.
No digests are being sent.
When I log in to "email@example.com", and click on the "type3" mailbox, no new posts appear, even though many have been sent.
Subscription requests, unsubscription requests, and mode changes are not registered.
It's not just funky or irregular, but just totally shut down, plain and simple.
Totally, totally broken, with no errors anywhere. Messages to firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, etc., just totally disappear. The problem began yesterday morning, 6/26/2002.
If there is anything unclear in what I've written, please ask specific questions.
On Thu, 27 Jun 2002 11:47:55 -0700 Cedant Web Hosting <email@example.com> wrote:Hi Greg,
What sort of failures are you getting with the mailing list? Please elaborate. There is no global problem with them that we are aware of.
-- Ron Pritchard Cedant Web Hosting firstname.lastname@example.org
On Thu, 27 Jun 2002 00:33:05 -0700 Greg Merritt <email@example.com> wrote:
I found no real service interruption to my POP boxes during the day today. However, the mailing lists are still totally broken.
Is this consistent with the trouble you describe below? I fail to see how general mail delivery troubles with my domain would allow POP messages to be delivered, but have the mailing list fail completely.
Are you *sure* there is nothing wrong with the lists?
At 8:17 PM -0700 6/26/02, Cedant Web Hosting wrote: Our mail server had some issues earlier this morning; these issues have been corrected and mail normal mail service should resume shortly - messages which were sent during the morning should begin to arrive over the next 4-8 hours. You may still experience some timeout errors as service returns to normal but overall access should gradually improve until it returns to normal.
At 07:14 PM 6/26/02, you wrote:
Now the mailing lists are down! My domain is vwtype3.org. Lists include 'firstname.lastname@example.org' and 'email@example.com'. (The latter is for testing.)
We haven't been able to get a post through for 9 or 10 hours. Will you fix them soon?
Thank You Kurt Stauffacher Cedant Web Hosting firstname.lastname@example.org
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