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[T3] ATTN: Keith Pyle (was Fwd: Re: mailing lists down!)


Here is the history of correspondence. This message that I'm forwarding was sent yesterday via your Web-based e-mail (i.e., mail.vwtype3.org). If support didn't get it, then your mail server is *really* screwed up. I'll just assume that your colleagues did receive it and are working on it, and that it's just a new issue to you.

Oh! I've just checked, and I see this morning that it's up. Do you guys know why it was down??? I also wrote you guys last night, letting you know that the "archiving and digest" had mysteriously changed to "disabled", so I re-enabled it. (NO, I did not change it to "disabled".)

Please write back to let me know if somebody actually fixed this problem, or whether you have no clue as to why this happened, or if perhaps your server changing "archiving and digest" to "disabled" against my wishes actually could have caused the whole list to shut down.

I must say, though, that it's been pretty frustrating -- when the list went down about two days ago, I wrote to support and was basically blown off (see below; this has actually happened several times since the move, and is really annoying). I wrote again, and was asked for more details, which I provided. I wrote again last night, Keith, and the issue seemed brand-new to you. *Very* frustrating.

Please reply, letting me know what you know about how my list (type3@vwtype3.org) started working again, so that we an all do what we can to prevent this from happening again.

Frustrated customer awaiting your informed reply,
-Greg Merritt

From: <gregm@vwtype3.org>
Subject: Re: mailing lists down!
To: Cedant Web Hosting <support@cedant.com>
Cc: jadney@vwtype3.org, gregm@vwtype3.org
Date: Thu, 27 Jun 2002 12:07:56 -0700

Mail sent to the list does not get sent out to any

No bounce messages are returned to senders.

No digests are being sent.

When I log in to "admin-type3@vwtype3.org", and click on
the "type3" mailbox, no new posts appear, even though many
have been sent.

Subscription requests, unsubscription requests, and mode
changes are not registered.

It's not just funky or irregular, but just totally shut
down, plain and simple.

Totally, totally broken, with no errors anywhere.  Messages
to type3@vwtype3.org, type3-on@vwtype3.org,
type3-off@vwtype3.org, etc., just totally disappear.  The
problem began yesterday morning, 6/26/2002.

Please fix!!!!!!!!

If there is anything unclear in what I've written, please
ask specific questions.

-Greg Merritt

On Thu, 27 Jun 2002 11:47:55 -0700
 Cedant Web Hosting <support@cedant.com> wrote:
 Hi Greg,

 What sort of failures are you getting with the mailing
 list? Please elaborate.  There is no global problem with
 them that we are aware of.


 Ron Pritchard
 Cedant Web Hosting

On Thu, 27 Jun 2002 00:33:05 -0700 Greg Merritt <gregm@vwtype3.org> wrote:


  	I found no real service interruption to my POP boxes
  the day today.  However, the mailing lists are still
 totally broken.

  	Is this consistent with the trouble you describe below?
  fail to see how general mail delivery troubles with my
 domain would
  allow POP messages to be delivered, but have the mailing
 list fail

  	Are you *sure* there is nothing wrong with the lists?

  -Greg Merritt

  At 8:17 PM -0700 6/26/02, Cedant Web Hosting wrote:
  Our mail server had some issues earlier this morning;
 these issues
  have been corrected and mail normal mail service should
  shortly - messages which were sent during the morning
 should begin to
  arrive over the next 4-8 hours.
  You may still experience some timeout errors as service
 returns to
  normal but overall access should gradually improve until
 it returns
  to normal.

  At 07:14 PM 6/26/02, you wrote:

  	Now the mailing lists are down!  My domain is
  Lists include 'type3@vwtype3.org' and 'ht@vwtype3.org'.
  (The latter
  is for testing.)

  	We haven't been able to get a post through for 9 or 10
  Will you fix them soon?

  -Greg Merritt

  Thank You
  Kurt Stauffacher
  Cedant Web Hosting

  Be sure to visit our online Technical Support Pages for
 answers to
  many commonly asked questions:

  Please include your domain name with all support

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